After you have created your departments, you can create cases for all types of
incidents. This example
shows how department access policies are applied to a case concerning loss
prevention.
Figure A. Members of the Loss Prevention Department and their access policies
Two users and one group make up the Loss Prevention department. The access policy for
new cases is assigned in the Departments page, which defines the
permission level for each user and group.
Figure B. New case assigned to the Loss Prevention Department
After the new case is saved, the members of this department are automatically displayed
in the Permissions section. The permission levels displayed next
to their names match the ones shown in Figure A.
Number
Permission description
1
Creator (owner) of the case. By default, the creator of a case has
full access to the case (Manage permission level).
2
Users that are members of the Loss Prevention department. The users'
respective permission levels (defined in the department) are displayed
here automatically.
3
The Loss Prevention group.
4
User group that is a member of Loss Prevention. The group's
permission level (defined in the department) is displayed here
automatically.
5
User that is not a member of Loss Prevention. By default, users added
to cases through the Users field get only Read access to cases. You can
change the permission level, as required.
Watch this video to learn more. Click the
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